CUSTOMER focus is the key for a Risley company riding high after the Warrington Business Awards.

Croft Engineering Services, based on the Taylor Business Park, won the customer care award at Fridays ninth annual Warrington Business Awards.

Neil Burns, partner, said he was delighted to win and that customer retention was a key part of the company.

He added: “This award recognises the high quality customer service we provide for our customers, and the hard work and determination of meeting the customers needs that our team provides.

Eleanor Underhill, MD of Guardian Series newspaper, with Neil Burns, partner at Croft Engineering. Buy this photo

“Our dedication to striving to exceed the high expectations of our customers has kept our customers returning to us for new innovative solutions to their filtering needs, and for repeat orders from the designs we keep on file for customers, allowing for a very short turnaround on our services.

“We invest significant resources liaising with our customers where needed, in order to fully understand the individualised needs they have in their operations, and provide solutions and products to their precise specifications.

“This acknowledgement of our outstanding customer care, provides a benchmark for excellence throughout the region for the importance of customer service quality and for the high level of service a prospective customer can expect from our company.”

Commended in this Category were Premier Inn Warrington East and Sweeney Todd

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